Telephone Answering

Never Miss Another Important Call

Whether you need full time telephone cover, help during busy periods, holiday or sickness cover, or occasional support when things get hectic, we’ll tailor our service around the way your business works.

See Pricing

Request a free quote

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A Professional First Impression

Every Call Answered In Your Company Name

When your customers call, they’ll speak to a friendly member of our UK-based team who answers in your company name and follows your instructions.

We take accurate messages, transfer urgent calls where required and ensure every caller receives the same professional experience as if they were speaking directly with your own office.

As a family-led business with more than 25 years of combined experience in customer service and call handling, we understand how important every conversation is.

About Us

Perfect For Businesses That Want To Stay Available

Our telephone answering service is ideal for:

Sole traders

Small businesses

Growing companies

Tradespeople working on site

Professional services

Businesses with remote teams

Companies needing holiday or sickness cover

Businesses experiencing busy periods

Flexible Support That Works Around You

Whether you need us every working day, only during your busiest hours or while members of your team are away, we’ll provide the level of support that’s right for you.

No two businesses are the same, which is why our service is completely flexible.

Many of our clients also use us as additional cover during seasonal peaks, staff holidays or unexpected absences, giving them complete peace of mind.

What’s Included

Everything You Need To Stay Connected

Our telephone answering service includes everything you need to ensure your business never misses an important enquiry.

Your Service Includes:

Telephone answered in your company name
Dedicated telephone number
Personal call answering from 9.00am to 5.00pm
Full time, busy period or ad hoc cover

Holiday and sickness cover
Accurate message taking with date and time recorded
Calls transferred when requested or urgent
Messages forwarded by email or text
Optional end of day message summary
Personalised out of hours voicemail
Optional out of hours call diversion

Why Outsource Your Telephone Answering?

Save Time, Reduce Interruptions And Focus On What You Do Best

Constantly stopping to answer the phone makes it difficult to concentrate and can affect productivity.

By letting us handle your calls, you can focus on your customers, your projects and growing your business, while knowing every caller is receiving a friendly and professional response.

No missed opportunities.

No unnecessary interruptions.

Just dependable support whenever you need it.

Why Choose Us?

Family Led Team

Friendly, personal support from three experienced professionals who genuinely care about your customers.

Over 25 Years of Experience

Benefit from more than 25 years of combined experience in customer service and professional call handling.

Flexible Cover

Choose full time support, busy period cover, holiday and sickness cover, or occasional assistance.

An Extension of Your Team

We take the time to understand your business and represent it professionally every time we answer a call.

Pricing

Flexible Plans From Just £49 Per Week

Our telephone answering service starts from £49 per week, making it a cost effective alternative to employing a full time receptionist.

We’ll work with you to understand your requirements and recommend the most suitable package for your business.

View Our pricing

Our Reviews

      EXCELLENT  
   Based on 7 reviews 
    
 
 
 
   
 
 
       Posted on Google  
   
   charlie boston 
 
 
 
 Trustindex verifies that the original source of the review is Google. My firm has been with 9to5 Virtual Office Limited since it began and about 15 years before that when it was known as Direct Line Communication.  We have always been happy to have members of this company represent our firm in discussions with clients and would not consider instructing any other firm.
  
 
      Posted on Google  
   
   Declan Hunter 
 
 
 
 Trustindex verifies that the original source of the review is Google. Helen and the girls have been looking after our calls for 20+years, Previously Direct Line Communication's
Now 9-5 Virtual Office
Have never had any problems, always there to help and assist
Only ever had great service
Declan
Supreme o Roofing
  
 
      Posted on Google  
   
   Luke Whitehouse 
 
 
 
 Trustindex verifies that the original source of the review is Google. I have been a long time customer before the rebranding to 9 to 5. I can't recommend them enough. Efficent, professional and reliable, everything you want from a team supporting your buisness.
  
 
      Posted on Google  
   
   Amanda Barker 
 
 
 
 Trustindex verifies that the original source of the review is Google. I have known Helen and her team for a number of years and have found them to be extremely efficient and accommodating. Would not think twice about recommending this company.

John Munden
Delf Coldwear solutions
  
 
      Posted on Google  
   
   Paul D 
 
 
 
 Trustindex verifies that the original source of the review is Google. Friendly staff!
  
 
      Posted on Google  
   
   James White 
 
 
 
 Trustindex verifies that the original source of the review is Google. I needed someone to help me answer my calls while working & im so glad i found DLC.. Fantastic service & great team of girls, highly recommended, J & L Windows