About 9 to 5 Virtual Office

Friendly, professional support from a family led team

Based in Surrey and supporting businesses across Greater London and beyond, we provide reliable telephone answering, message handling, admin support, mailing address services and virtual office solutions.

With more than 25 years of combined experience in customer service and call handling, our team helps businesses stay professional, responsive and organised without the cost of employing full time office staff.

Telephone Answering

Secretarial Services

Mailing Address

Virtual Office

A Real Team Behind Your Business

Personal support from three experienced professionals

9 to 5 Virtual Office is a family led business run by three experienced ladies who understand how important every customer interaction can be.

We know that when someone calls your business, they expect a friendly, clear and professional response. That is why we take the time to understand how your business works and represent it with care.

We are not here to feel like a distant call centre. We work as an extension of your team, helping your business appear organised, established and always available.

What We Do

Flexible Support That Makes Business Easier

Telephone Answering

Professional call handling in your business name, helping you avoid missed enquiries and unnecessary interruptions.

Message Taking

Clear and accurate messages passed on quickly, allowing you to respond when it is convenient.

Admin Support

Dependable help with everyday business tasks, giving you more time to focus on your clients and your work.

Virtual Office Support

Flexible business support without the cost or commitment of employing additional staff in house.

Why Businesses Choose Us

Reliable, Flexible and Cost Effective

Not every business needs a full time receptionist, secretary or office team. Many simply need dependable support at the right times.

With 9 to 5 Virtual Office, you can choose the cover that suits your business, whether that means regular call answering or occasional help when things get busy.

Our service helps reduce interruptions, improve customer communication and keep your business running smoothly without adding unnecessary overheads.

We are ideal for businesses that:

  • Need full time telephone cover
  • Need help during their busiest hours
  • Require holiday or sickness cover
  • Want ad hoc support when workloads increase
  • Work remotely but want a professional presence
  • Need admin support without employing full time staff
  • Want every customer to receive a friendly and professional response

Our Approach

Simple, Supportive and Built Around You

Personal From the Start

We take the time to learn about your business, your customers and how you would like calls and messages to be handled.

Flexible When You Need It

Use our service every day, during busy periods, for holiday cover or only when extra support is required.

Professional Every Time

Every call and message is handled with care, helping your business appear responsive, reliable and established.

Let Us Take Care of the Calls and Admin

So you can concentrate on your business

Running a business is demanding enough without constant phone calls, messages and admin tasks interrupting your day.

With 9 to 5 Virtual Office, you receive friendly and dependable support from a family led team with more than 25 years of combined experience.

No complicated systems. No unnecessary overheads. Just professional support when you need it most.

Why Choose Us?

Family Led Team

Friendly, personal support from three experienced professionals who genuinely care about your customers.

Over 25 Years of Experience

Benefit from more than 25 years of combined experience in customer service and professional call handling.

Flexible Cover

Choose full time support, busy period cover, holiday and sickness cover, or occasional assistance.

An Extension of Your Team

We take the time to understand your business and represent it professionally every time we answer a call.

Our Reviews

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charlie boston profile picture
charlie boston
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My firm has been with 9to5 Virtual Office Limited since it began and about 15 years before that when it was known as Direct Line Communication. We have always been happy to have members of this company represent our firm in discussions with clients and would not consider instructing any other firm.
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Declan Hunter profile picture
Declan Hunter
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Helen and the girls have been looking after our calls for 20+years, Previously Direct Line Communication's Now 9-5 Virtual Office Have never had any problems, always there to help and assist Only ever had great service Declan Supreme o Roofing
Posted on Google Google
Luke Whitehouse profile picture
Luke Whitehouse
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I have been a long time customer before the rebranding to 9 to 5. I can't recommend them enough. Efficent, professional and reliable, everything you want from a team supporting your buisness.
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Amanda Barker profile picture
Amanda Barker
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I have known Helen and her team for a number of years and have found them to be extremely efficient and accommodating. Would not think twice about recommending this company. John Munden Delf Coldwear solutions
Posted on Google Google
Paul D profile picture
Paul D
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Friendly staff!
Posted on Google Google
James White profile picture
James White
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
I needed someone to help me answer my calls while working & im so glad i found DLC.. Fantastic service & great team of girls, highly recommended, J & L Windows

Ready to Make Your Working Day Easier?

Let us take care of your calls while you focus on your business

Whether you need regular telephone cover or occasional help during busy periods, our friendly team is ready to support you.

Speak to us today to find out how 9 to 5 Virtual Office can become an extension of your team.