Telephone Answering

Never Miss Another Important Call

Whether you need full time telephone cover, help during busy periods, holiday or sickness cover, or occasional support when things get hectic, we’ll tailor our service around the way your business works.

A Professional First Impression

Every Call Answered In Your Company Name

When your customers call, they’ll speak to a friendly member of our UK-based team who answers in your company name and follows your instructions.

We take accurate messages, transfer urgent calls where required and ensure every caller receives the same professional experience as if they were speaking directly with your own office.

As a family-led business with more than 25 years of combined experience in customer service and call handling, we understand how important every conversation is.

Perfect For Businesses That Want To Stay Available

Our telephone answering service is ideal for:

Sole traders

Small businesses

Growing companies

Tradespeople working on site

Professional services

Businesses with remote teams

Companies needing holiday or sickness cover

Businesses experiencing busy periods

Flexible Support That Works Around You

Whether you need us every working day, only during your busiest hours or while members of your team are away, we’ll provide the level of support that’s right for you.

No two businesses are the same, which is why our service is completely flexible.

Many of our clients also use us as additional cover during seasonal peaks, staff holidays or unexpected absences, giving them complete peace of mind.

What’s Included

Everything You Need To Stay Connected

Our telephone answering service includes everything you need to ensure your business never misses an important enquiry.

Your Service Includes:

  • Telephone answered in your company name
  • Dedicated telephone number
  • Personal call answering from 9.00am to 5.00pm
  • Full time, busy period or ad hoc cover
  • Holiday and sickness cover

  • Accurate message taking with date and time recorded

  • Calls transferred when requested or urgent
  • Messages forwarded by email or text
  • Optional end of day message summary
  • Personalised out of hours voicemail
  • Optional out of hours call diversion

Why Outsource Your Telephone Answering?

Save Time, Reduce Interruptions And Focus On What You Do Best

Constantly stopping to answer the phone makes it difficult to concentrate and can affect productivity.

By letting us handle your calls, you can focus on your customers, your projects and growing your business, while knowing every caller is receiving a friendly and professional response.

No missed opportunities.

No unnecessary interruptions.

Just dependable support whenever you need it.

Why Choose Us?

Family Led Team

Friendly, personal support from three experienced professionals who genuinely care about your customers.

Over 25 Years of Experience

Benefit from more than 25 years of combined experience in customer service and professional call handling.

Flexible Cover

Choose full time support, busy period cover, holiday and sickness cover, or occasional assistance.

An Extension of Your Team

We take the time to understand your business and represent it professionally every time we answer a call.

Pricing

Flexible Plans From Just £49 Per Week

Our telephone answering service starts from £49 per week, making it a cost effective alternative to employing a full time receptionist.

We’ll work with you to understand your requirements and recommend the most suitable package for your business.

Our Reviews

Ready to Make Your Working Day Easier?

Let us take care of your calls while you focus on your business

Whether you need regular telephone cover or occasional help during busy periods, our friendly team is ready to support you.

Speak to us today to find out how 9 to 5 Virtual Office can become an extension of your team.